Refund & Returns Policy
Last Updated: August 2026
At Nutrazerra, customer satisfaction is important to us. If there is a problem with your order, please contact us so we can review the situation.
Return Eligibility
Because we sell supplements, beauty products, perfumes, and electronic accessories, return eligibility may vary depending on the type and condition of the product.
Generally, eligible products must:
- Be unused
- Be in their original condition
- Remain in their original packaging
- Include all accessories and components where applicable
- Be returned within 30 days of delivery
Some products may not be eligible for return for hygiene, safety, health, or regulatory reasons.
Supplements & Beauty Products
For health, hygiene, and safety reasons, opened or used supplements, cosmetics, skincare products, and similar personal-use products may not be eligible for return.
Please contact us before sending any such product back.
Perfumes
Perfumes that have been opened, used, or altered may not be eligible for return.
Products must generally remain unopened and in their original condition.
Electronic Accessories
Electronic products may be eligible for return if they are unused and in their original condition.
Products damaged through misuse, improper installation, accidental damage, or unauthorized modification may not qualify for a refund.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, contact us as soon as possible.
Please provide:
- Order number
- Photos of the product
- Photos of the packaging
- Description of the problem
We will review the issue and, where appropriate, offer a replacement, refund, or another suitable resolution.
Non-Returnable Items
Depending on applicable law, certain products may not be returnable, including:
- Opened or used personal-care products
- Opened supplements
- Used beauty products
- Opened perfumes
- Products that cannot safely be resold for hygiene or safety reasons
- Gift cards
- Products specifically identified as final sale
Refunds
Once an approved return has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will generally be issued to the original payment method.
The time required for the refund to appear in your account may depend on your bank or payment provider.
Return Shipping
Unless the product is defective, damaged, or incorrectly supplied, the customer may be responsible for return shipping costs.
Where Nutrazerra is responsible for the problem, we will work with you to determine an appropriate resolution.
Exchanges
Where available, eligible products may be exchanged. If the requested replacement is unavailable, we may offer another appropriate resolution.
Contact Us
For returns, refunds, or product issues:
Email: nutrazerra.com@gmail.com
Phone/WhatsApp: +44 7413096813